Moorend Road
Cheltenham GL53 9AX

+44 (0) 1242 420297
enquiry@fideliacare.co.uk

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New Residents Procedure During Coronavirus Lockdown

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New Residents

Despite the challenges of the current Coronavirus situation, we understand that the need for care for our loved ones doesn’t simply stop. We have a handful of residential spaces available for those in need and want to reassure you that we are taking the utmost care, with the strictest measures in place, to ensure that the health of our residents and staff is protected as stringently as possible.

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New Residents Procedure

Our process for accepting new residents has been developed under strict professional guidance, in-line with best practice guidelines from the Government and World Health Organisation. Currently, this looks as follows:

  • Potential residents/ families of residents are given a virtual tour of our home by our managing staff, adhering to social distancing requirements
  • Residents are then given a remote assessment over the phone to establish their individual care needs
  • Once a resident decides to join us, they are welcomed to the Home along with one family member; both of whom are required to undergo infection control measures and wear protective masks en route to their room
  • The new resident is then required to isolate for 7 days in their room, cared for by our expert staff
  • Once no signs of infection are assured, our new residents are able to fully integrate within our home community, keeping in touch with relatives and friends virtually via the technology we have available to all

At Charlton Kings Care Home, we are treating the current Coronavirus situation with the utmost gravity. Fortunately, we haven’t had any cases – or symptoms of- Coronavirus amongst our staff or residents, and take daily measures to ensure we remain this way; recording the daily temperatures of all staff and residents, having daily calls with a GP to discuss residents’ health and requiring any visiting professionals to undergo infection control before entering the Home.

If you would like to enquire about residential care within our home, or have any questions, please don’t hesitate to get in touch.

Please call 01242 420297 or email enquiry@fideliacare.co.uk

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Rating: Good (12/03/18)

Inspected by CQC