Moorend Road
Cheltenham GL53 9AX

+44 (0) 1242 420297
enquiry@fideliacare.co.uk

Coronavirus statement

Update – 17th March 2020

NO VISITING from Wednesday 18TH MARCH

As you know, we have been keeping a very close eye on developments with the ongoing Coronavirus situation here in the UK, with the health and wellbeing of our residents always our utmost priority. As a result of yesterday’s Government-issued recommendations, we have decided to move to a position of no visits, effective from tonight, at Charlton Kings Care Home. We are incredibly serious about preventing the infection from entering and spreading our home and thank you very much for your patience, cooperation and understanding at this very difficult time for us all.

What this means:

Exceptions to this exclusion:

What are we doing to reduce the feeling of isolation for both you and your relative?

We will of course continue to keep you fully up to date with any changes due to the fluidity of this situation. Thank you once again for your cooperation with our efforts to keep the home as safe for our residents as possible.

Ashley Jones
Fidelia Care


Update – 13th March 2020

Coronavirus Update – Imminent possibility to end all visiting at Charlton Kings Care Home

As you’re all aware, during the current Coronavirus situation affecting the whole of the UK, our priorities remain solely focused on the health, well being and safety of our residents. We would like to once again reassure friends, family members and each of our staff that we are keeping an incredibly close eye on the situation at all times and adjusting measures we have in place to prioritise our residents accordingly. It’s for this reason that we’d like to forewarn you all of the potential ending to visitations at the Home.

At the moment, Charlton Kings Care Home is on stage RED, meaning visits are still going ahead as normal; yet we’re asking all friends and family to carefully consider visiting. We have to be prepared for the potential escalation to stage BLACK whereby no visits can take place, which could occur within days – possibly within 24 hours. We are of course attempting to balance the risk by keeping visits as normal, but we are above all mindful of the health of our residents and the need to limit any potential exposure to the virus.

There are exceptions to this total visiting restriction:

So, what are we doing to reduce the feeling of isolation for both you and your relative?

We fully understand that this is a deeply upsetting and anxious time for you all, but our focus is on the safety of your relative in our care. We are all doing our best to look after your loved and we will maintain a dialogue with you throughout.

Any questions, then please direct them straight to the home for up to date advice.

All the best
Ashley Jones


Update – 11th March 2020

Luckily, care homes are well versed with infection control. The residents we care for can be susceptible to seasonal flu and viruses, so we make sure we go above and beyond to prevent any spread. All staff are trained in the importance of it and we practice it daily. As such, we are already in a good position to deal with a situation such as Coronavirus.

We are being updated daily (sometimes up to 5-6 times a day) on developments and how things are evolving with official guidance. At Charlton Kings Care Home, we are preparing now and beginning to implement measures sooner rather than later to help to prevent the potential spread of Coronavirus.

With immediate effect, we therefore wish to limit the visits we have to Charlton Kings Care Home. This will include all external entertainment and visits from schools. We would also ask family and friends to really consider their visits at the moment. It is a fluid situation and, if you are concerned or are unsure, then please call the home and speak to the Manager for advice. We will update you again as and when things change.

To reassure all families and friends, we do not currently have any cases of the virus within our residents or staff.

If you have any questions regarding our safety measures linked to Coronavirus, please call +44 (0) 1242 420297 or email enquiry@fideliacare.co.uk

Thank you.