Moorend Road
Cheltenham GL53 9AX

+44 (0) 1242 521812
enquiry@fideliacare.co.uk

Will there be nurses on duty all the time?

Yes, we have a team of nurses which allows us to provide round the clock nursing care.

How many people live in your care homes?

Each of our care homes has a different maximum number of residents. Depending on your preferences, it would be best to ask about the number of residents living in each of our homes.

Do you provide hairdressing or barber services in the care home?

Yes, we invite hairdressers to come to our care homes on a regular basis. Appointments are arranged through the care home and are paid for on a separate basis; either directly between the resident / family and the service provider, or if more suitable, through the use of a cash float.

Can I go out to the shops, visit my friends anytime I want?

Yes, if you are able to safely go out independently then we will always encourage this. We just ask that you let the care home staff know your plans so that we can reach you if need be.

What happens to my medicine? Do I keep it with me or does the care home look after it on my behalf?

In a care home, it is important that we keep all our residents safe so we keep all medication in a secure cabinet. We learn your medication routine and we support you with it. We don’t encourage residents to keep their medication in their rooms.

Do you always have a room available?

Not always although we try to accommodate people as swiftly as possible. It is advisable to call our care homes and find out about availability and arrange to come and see us.

Can I bring my own furniture and my favourite rug?

We will always do our best to help you bring your personal touches in to your room in our care homes. If you’re moving from a house to our care home, unfortunately you won’t be able to bring everything with you. We need to consider the safety of all our residents and staff. We find that most residents bring a favourite painting or simple side-table or chair at the most.

Is it possible to use a meeting space or private dining room in the care home for seeing relatives or for arranging personal matters?

We always try to give privacy to our residents and a private meeting space can be arranged on an advance basis. Please ask and we will always do our best to help.

Can I bring my valuable personal belongings with me?

We advise that valuables are looked after by a family member, or by your solicitor or bank. If you wish to bring them with you to our care home, please ensure you have appropriate personal insurance as we are unable to be responsible for the security of your belongings. Our care homes take security very seriously however it is the safety of residents which takes priority first.